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LongoMartinho's avatar
LongoMartinho
Seasoned Newcomer
4 days ago
Solved

Ban 14 days

Good afternoon, unfortunately, I made a mistake and learned my lesson by being banned for 14 days. However, I am worried that because of just one day—when my cousin used a malicious program—I might lose my FC25 account. Attached are the first and second emails I received after submitting my appeal. After so many years of always playing fair, someone from outside comes in and ruins my game—it's unfortunate. I have learned to use a password on my computer, so I won't take this risk again.

[Edit, please post only in English here. You can select the language at the top right - EA_Barry]

 

  • Hi there. We're not able to help with bans over the EA Forums. It looks like you already submitted a dispute. You can do this up to 3 times. More information on bans, as well as instructions for submitting disputes, can be found in this article. Thank you.

5 Replies

  • LongoMartinho's avatar
    LongoMartinho
    Seasoned Newcomer
    4 days ago

    Será que realmente terei minha conta de volta?
    ______________________
    Will I really get my account back?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hi there. We're not able to help with bans over the EA Forums. It looks like you already submitted a dispute. You can do this up to 3 times. More information on bans, as well as instructions for submitting disputes, can be found in this article. Thank you.

  • LongoMartinho's avatar
    LongoMartinho
    Seasoned Newcomer
    2 days ago

    He is studying and is a minor. I didn't expect this action from him. I've had my legit account since 2017 and have never used any hacks. The problem is that he used my account. Since he plays well, I thought it could be something positive, especially since he's away from his parents. Will I get my account back after these 14 days? He no longer has access to anything, and I have always been against using this kind of thing. I just want to continue and finish another year playing my favorite game and hobby.



  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Your account security is your responsibility. Going forward, I recommend making sure only you have access to your account. It's also against the Terms of Service to share an account. If your ban is for 14 days, you will get access again when that time expires.

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