Become Immortal Hero - mistake

Hello guys and developers.
I've added the 'Become Immortal Hero' evolution to a player (Gavi).
And the accidently my son added a Trivela playingstyle to him because he thought it would make him better for the Rush challenges, and later the updates, that now has been released, Immortal Icon.
The reasult, the player does not work for the challenges and is no longer a Become Immortal Here, just a Evelution 2 player.
I have been in contact with EA support, but they cant do any about it, because developers do not give support that option to help users?
I have offeret to pay the value of 1000FC coins to be allowed to start over with the first Evo, or it could be gives as an SBC like it is now for the Immortal Icon Evo.

Guys, kids are playing these games, and mistakes can be made, as kid not always understand onfo messages as adoults do, and even adoults can make mistakes, so why do we not have the option to revoke things, start over or even buy the possibility to start over with Evos so we can enjoy all the challenges and milestones?

I hope that some of you can answer and help me with this issue..