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Watson3007's avatar
Watson3007
10 months ago
Solved

brought fc24 points and not 25

Ea I just need help transferring my points from fc24 to 25 when I never recived  a prompt to transfer them 

  • EA_cuervo's avatar
    EA_cuervo
    10 months ago

    Hi @Watson3007,

    If you purchased the points for the wrong platform, please contact the seller and request a refund. If you purchased them through the EA app, you can contact EA Help Support. 

    If you had the points in your account and never used the one-time transfer, you should be able to transfer them yourself by logging in-game on EA FC 25. For any other account-related issues, please feel free to contact EA Help Support. 

    Thanks, 

7 Replies

  • Balaam-reed2000's avatar
    Balaam-reed2000
    10 months ago

    Hello, so i contacted yesterday due to an incorrect purchase fc points. I went onto the store, went to FC25 & selected the fc points. Presuming this would be for FC25 but it turned out it was for FC24. Yesterday you guys suggested i request a refund with playstation which i tried but they said they dont offer refunds for fc points EVEN THOUGH it was partly playstations fault for the mishap. Im contacting you guys again HOPING you can help me out and allow to me to transfer my points to fc25 1 more time like it allows you to do when you first open the game.

    I appreciate your help on this

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hi @Watson3007,

    If you purchased the points for the wrong platform, please contact the seller and request a refund. If you purchased them through the EA app, you can contact EA Help Support. 

    If you had the points in your account and never used the one-time transfer, you should be able to transfer them yourself by logging in-game on EA FC 25. For any other account-related issues, please feel free to contact EA Help Support. 

    Thanks, 

  • Balaam-reed2000's avatar
    Balaam-reed2000
    10 months ago
    @EA_cuervo I contacted Playstation and they said fifa points cannot be refunded even though it was partly there fault. I was in touch your EA and they said to my issue in here with it being a slightly different circumstance.
  • Watson3007's avatar
    Watson3007
    10 months ago

    When you first load the game you get an option to transfer points I never got that because I didn’t have fc24 so i brought fc24 to see if I would end up getting that prompt but I didn’t but Ik you can have a one time transfer from 24 to 25 

  • Watson3007's avatar
    Watson3007
    10 months ago

    Yh mate you just have to send them loads of emails then they finally get back to you after a week with no communication but you load up fc25 and your points will just be there 

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