Forum Discussion

lxjkn's avatar
lxjkn
4 months ago
Solved

Ea help

Hi,

I started a case to dispute a ban on pc via ea help, asking for a explanation as to why I was banned. I have seen my case being updated every few hours for over 7 days now and I'm still not hearing anything back. Am I missing something?

  • EA_Pulsar's avatar
    EA_Pulsar
    4 months ago

    Hey @lxjkn The "Updated" status on your case may suggest that you have logged in to review your case. If the status still shows "In Progress," it indicates that the investigation is still ongoing. You will receive an email with all the details once it's completed, and the status will change to "Resolved." It may take a couple of days, depending on the current volume of the queue.

9 Replies

Sort By
  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hey @lxjkn The "Updated" status on your case may suggest that you have logged in to review your case. If the status still shows "In Progress," it indicates that the investigation is still ongoing. You will receive an email with all the details once it's completed, and the status will change to "Resolved." It may take a couple of days, depending on the current volume of the queue.

  • onepunchko's avatar
    onepunchko
    New Ace
    4 months ago
    @lxjkn You need to start a YouTube channel and gets thousands of subscribers then you'll get reinstated in a matter of days
  • lxjkn's avatar
    lxjkn
    4 months ago

    Hi, @EA_Pulsar 

    Defo not me logging in mate, it states times that i haven't been online and even times when ive been sleeping. 

    Again it's been over 7 full days now and it dosent even feel like the start of a very long winded journey with you guys. 

    I have a slight feeling it has something to do with me transfering to pc,. Ive been playing on xbox the last 15 years with various accounts. And within a week of me playing on pc I'm permanenty banned for life even tho I've never had any other disciplinary issues. Not even a warning or soft ban whatever. Could there be any truth to this?

    Do you supply any compensation for wrongful bans because I only brought the game a few days prior to being banned, and I can't even be refunded because of the fact. 

    If I was banned for a few hours or even a day or two while you investigate I would understand but a week and counting is unacceptable. 

    Thanks

  • lxjkn's avatar
    lxjkn
    4 months ago

    Another day, another 10 updates. Still no communication. 

  • lxjkn's avatar
    lxjkn
    4 months ago

    Banned on 31 10 24

    Disputed on 01.11.24

    12.11.24 and still no reply..   

About EA SPORTS FC™ 25 Ultimate Team

Discuss all things FC 25 Ultimate Team™ with the community in this forum.4,003 PostsLatest Activity: 5 minutes ago