Game is unplayable

My third controller has been broken playing this game. I log on for a Saturday day off for gaming, first game in players are uncontrollable. I can’t pass, clear the ball or tackle as inputs are unresponsive. I can’t change player to defend until well after the ball has gone. EA has lost me as a customer because they make these terrible games. I didn’t think it could get worse but every update it’s like I’m playing with a wet brick instead of a high tech console and top tier game developers. I watch my friends play on their consoles and their gaming experience is completely different, they can control players and their control inputs are immediate. I can’t even first time pass. What a waste of time and money EA.