Forum Discussion

Chwaba's avatar
Chwaba
Rising Novice
3 days ago

Game Mysteriously Disconnecting on my 15th game of champs

Dear EA, for the past 2 weekend leagues, I have been going for rank 1 rewards, and both weeks I have had an unbeaten streak, but have mysteriously lost connection to the game after being up by several goals, just to ultimately get the loss because of disconnecting. Last week, I was like oh well must be my wifi. But 2 weeks in a row now, where I never disconnect from the game, until going for my 15th win, I have disconnected and loss the game. This is not fair to give me a loss, especially when I am up by several goals. It also seems very suspicious that it only happens when I’m about to get rank 1. Please fix this, I don’t deserve to lose rank 1 because of a stupid connection loss

4 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hi there. It sounds like you're on a wireless connection. Switching to a wire should give you a more stable connection so that disconnects will be a lot less likely.

  • ExtraLongMatches's avatar
    ExtraLongMatches
    New Scout
    3 days ago

    EA. What a ridiculous response. It is 2025. Disconnects are 99% EA’s issue. Telling people not to play on WiFi is pathetic. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 days ago

    You're welcome to play on a wireless connection. It's just not as reliable as using a wired connection. That has nothing to do with our games or servers. Your device is losing connection to the router due to wireless signals being less stable than a wired connection. There is plenty of documentation online to back that up.

  • If you can try going wired to test it. You should find you dc less. While wifi is more convenient it’s not as reliable as going wired. 

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