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Bearboy46's avatar
4 hours ago

Getting kicked repeatedly

My games starts to lag and then my game freezes and kicks me out which led to me not getting my div 4 rival rewards as I was div 5 2x on my rankup game then lead me to get put back a spot instead of up a division I am very angry and want to delete the game permanently because of this keeps happening 

 

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 hours ago

    Hi there. It's possible there's an issue with your connection causing the lag and disconnects. We can do some troubleshooting. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!

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