Have not received level 40 paid season pass awards

I went to claim my level 40 icon ribery, it’s gave me the option to choose between ribery and the 90+ pack

I clicked ribery, and I didn’t get the animation of me being able to send him to my club. I have restarted my game. I have also restarted my PlayStation and still have not received my rewards.

I have disconnected my PlayStation from power after turning it off and still not receive my awards, I have logged into the Companion app as well as restarting it multiple times and have yet again not received my awards. 

this happened on May 20, 2025 at around 3 pm. 

I had no issue claiming the free pass rewards, only the paid pass rewards are the ones I have not received.