How long do cases take to be resolved

Question

I recently had my UT account hacked, lodged a case with EA, it has now been 7 days with no contact from them, I can see that the case appears to being look d at as the time/date stamp keeps changing,

I have tried several times to contact EA with no avail and now the "Live Chat" function isn't available

I would just like an update as to where we are with this case, surely that's not to much to ask

radioshaqs · Answer

@thedebs The help article says 10 days but even then it can take longer depending on how busy they are.

ea_cuervo · Answer

Hey&nbsp;@thedebs,

We wouldn't be able to provide an update about your case here at AHQ. If you would like to, you can try creating a new case and quote the case that is being investigated so the team can provide you with some further information if available.&nbsp;

If you're not getting the chat option when trying to contact support, can you please try:&nbsp;

Go to:&nbsp;https://help.ea.com/en/help-home/
Select the game you need assistance with or EA App
Select "I want to update my EA Account information"&nbsp;
Scroll down the page to find the "Chat with us" option

If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

I hope this helps!&nbsp;

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How long do cases take to be resolved

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