Forum Discussion

Legiiinngee's avatar
Legiiinngee
Seasoned Novice
3 months ago
Solved

Season pass service unavailable

Yesterday I upgraded from the Xbox series S to the Series X and loaded up EA FC 25 Ultimate team and went to check my progress on the season pass and I got the message The season pass is currently unavailable and you will not be able to earn progression towards your season pass. 

this is highly frustrating as I paid for the premium pass Thursday and now I haven’t been able to use it for the past 24 hours. 

ive tried contacting ea but I’m not getting any clear help and the last contact I made directed me here. 

if anyone could help or shed some light on my situation it would be much appreciated 

  • EA_Vendcera's avatar
    EA_Vendcera
    3 months ago

    Hey folks,

    thanks for all your continued reports. We've passed this on to our team for further investigation and as soon as we have more information to share, we will let you know.

    Could you follow these steps and provide your exact timestamp when you did? Include your time zone as well, for example, “at 11:36 AM UTC”.

    • Launch FC 25 and connect to EA Servers
    • Enter Ultimate Team
    • Enter Clubs (Pro Clubs)
    • Enter EA Hub (Seasonal track)

    Please also provide your EA ID/Gamertag/PSN ID.

    ⚠️ Marked as Solution for Visibility Purposes Only - We do not consider this to be fixed at this time. 

108 Replies

  • SmellMaFeet74's avatar
    SmellMaFeet74
    Seasoned Newcomer
    3 months ago

    i haven't been able to access season pass either, and its sent me here with very limited help or instructions either, getting to the point where i might just bin the game, waaay to stressful this year ffs

  • Legiiinngee's avatar
    Legiiinngee
    Seasoned Novice
    3 months ago

    My only work around is ive loaded up fifa on my series s and it’s fine on there but I just don’t understand why I can’t use it on my brand new console it’s just ridiculous and to get a no comment from ea is frustrating 

  • AKSTRK's avatar
    AKSTRK
    New Novice
    3 months ago

    Same thing for me just upgraded to the ps5 pro had the premium pass saying unavailable for a day 

  • kajodmnk's avatar
    kajodmnk
    New Rookie
    3 months ago

    Same here, that’s beyond ridiculous. Paying for a game yesterday and can’t even use it fully. And no statement or help from EA.

  • Percyburn's avatar
    Percyburn
    Seasoned Newcomer
    3 months ago

    same here, upgraded to xbox series S and paid for season pass - i tried contacting EA but they were useless and directed me here - the lack of support is mind boggling - won't be an FC26 player

  • AKSTRK's avatar
    AKSTRK
    New Novice
    3 months ago

    Happened when I upgraded to pspro been a couple days now but on the companion app I can see the pass and claim weird asf

  • mart1no11's avatar
    mart1no11
    Rising Novice
    3 months ago

    I upgraded to the PlayStation slim yesterday and I cannot access my season pass on UT this is so annoying EA please contact me and help us!!!

About EA SPORTS FC™ 25 Ultimate Team

Discuss all things FC 25 Ultimate Team™ with the community in this forum.8,204 PostsLatest Activity: 2 hours ago