I can't get into UT now!

hi Darko, I just get unbanned account today, after you guys banned my account 10days ago by mistake. But when I tried to login to my UT account, I found that I couldn’t login the UT game and UT web. And I had a long communication with your colleague from another department, he also failed to solve my problem. So I am wondering if there is a possibility that your ban team made a small mistake which caused this situation now. I have already sent a email to your ban team. I hope I can get a response as soon as possible. If you have some solution for me, I will appreciate your support a lot.