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DorRazabi's avatar
DorRazabi
New Traveler
2 months ago

I can't log to FC25 app

When i entering the app i put my email to log on. I should get a code to my email but the code not appear in my email. I tried it couple of times anf nothing.. No code(not in my spam folder too) 

7 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey DorRazabi​ Please check if updating your account information will help resolve the issue. Additionally, consider adding a secondary email to your account, which could assist in completing the verification process.
    Make sure that your email is not blocking automatic messages, and check your spam and other folders as well.

    How to update your EA Account

  • DorRazabi's avatar
    DorRazabi
    New Traveler
    2 months ago

    Thanks for the response. When I go to update my account, I do receive a verification code to my email to change certain details, but I still don't receive a verification code for the app... It's very strange and I don't understand why I need to add another email for it to work. Up until now, my main email has worked fine regarding verification codes.

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Have you tried uninstalling and reinstalling the EA app? After the installation, make sure to add it to the Windows Firewall and antivirus

  • DorRazabi's avatar
    DorRazabi
    New Traveler
    25 days ago

    Yes. I deleted the app and reinstalled it. I also changed to a different email and I still don't receive any verification code. I'm really helpless. As for adding it to Windows... I use a smartphone.

  • I do get verification codes when I try to change my password, etc. but I don't get a verification code when I try to log into the app. This is really driving me crazy.

  • DorRazabi's avatar
    DorRazabi
    New Traveler
    14 days ago

    Pls help i can't log the app yet. I do receive emails when i try to change my password but i still dont recive verification code to log the app! 

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