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maxfuller1's avatar
maxfuller1
Rising Novice
5 months ago

Loan Pack disconnects from server

Hi, everytime I try to open a loan pack I got today (within another pack), I am disconnected from the servers. I tried to open it in the companion app and through the web app but it still disconnects me from the server. My packs are now locked. How can I fix this issue?

 

thanks

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    • Platform: ps5
    • PSN/Xbox Gamertag: max_fuller
    • Name of the pack you opened: rare gold pack (ucl sbc)
    • Name of the pack inside that got you stuck: “1 Loan Pack”
    • Did you buy the pack on the console or web app ?: no, was an earned reward from an SBC
    • Approximate timestamp: 1pm CST
  • same here brought a pack from the store for the xp points and got a totw pack and no it just says to try again later and that there was a problem with the ultimate team servers at the time how am i fixing it cause im tryna level up in the season progress and cant open my rewards 

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    5 months ago

    The relevant teams have been notified of this issue.

     Please reply to our info request at the following thread, thanks.

    Main thread link

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