Missing Season Pass Rewards

I bought the new premium season pass at the start the one with ginola and vvd. Now i have reached level 20 and i was supposed to get 10 extra levels from the premium season pass but i didnt get anything. What should i do??

Hello Tony_Danza0​ 

If you are referring to the shapeshifters evolutions from last season, finesse+ and quick step+, if you ever did have them, they should be in rewards and cosmetics, and display "expires in 6 days" as of right now. 

If you mean that you didn't claim them from the season pass, then unfortunately there's probably no solution for this. 

I was under the impression that unclaimed season pass rewards would be automatically claimed at the start of a new season, but according to the reports here, I may have been mistaken. Because I have never tested it myself, fearing it too risky, I have no firsthand knowledge of whether this is true or not. I will just tell you what I do. Since the premium pass has been out, because my money is tight, I have been waiting until the last week to claim rewards. I buy the pass, then head to the companion app and go one by one, claiming and picking rewards. I understand that some picks can be difficult, please always be sure to claim each level manually. Also, there's no risk to claiming season pass evolutions at all. They'll expire on the same date regardless, and it's usually multiple weeks after the pass expires, so definitely be sure to claim those the next time. 

Thanks for your question, I'm always here to help, but unfortunately I don't have solutions for expired or missing content. 

All the best to you!

Missing Finesse and quickstep evo

Thankfully, while I claimed all my player rewards, I did not claim the finesse and quickstep evo and they just disappeared. It has ruined multiple nice evo chains I had planned for it. I reported to the EA contact chat two weeks ago and no resolution till date.

1a2Z3c4k​ any solution?

No problem Cocoalfie100​ sorry I couldn't actually help though. 

All the best to you!

Same issue here. 

So last night before i went to bed i clamed all my season pass rewards on the companion but all i got were the players but my packs were missing. I checked my companion for the packs and my console and they aren’t there. This was the night before futties update btw. Any help plsss???

I suspect ea are going to be lazy again and do nothing about it since it would actually benefit the players and not themselves, and also considering it’s near the end of the game it would be too much effort for them 

Thanks, I doubt you work for ea so I appreciate you trying to help 

same for me, i didn't know if i want to choose leao or the pack, stopped playing and didn't know the new season started today. I don't see either leao in my club or the pack in the my packs section. do we have any chance? :D

Cocoalfie100​ absolute joke isnt it mate. Ive got nothing anywhere in my club. Over a month of grinding and 500k coins down the drain. Absolutely no where on any ea page does it state that rewards MUST be claimed manually or else they will be lost, ive read it all!