Missing Zidane EVO / Hey jude EVO

Hello, I'm a user who plays FC 24 and FC 25.

FC 24 will be on July 26, 2024 for the first time
After that, we had a futties event.

FC 25 also first played on September 25, 2024 and has been playing so far.

Still haven't received 'zidane EVO' and 'Hey jude EVO' Need compensation.

I still have a challenge on my account, please check it.

My ID is rnfh000 and my ea app name is KHongeo.

FC 25 name is NurungE