Pack disappear

I have a problem in the game FC25 The problem: After a lot of effort, I was able to make an important package, and after my elements were lost in the team, but when I wanted to open the package, the game got stuck and deleted the package. I have visual evidence of the incident, and this thing happened to me in another incident in the players of the year when the player Burger appeared to me and the game itself made a quick sale for her. Of course, both incidents happened in optional packages between 3 players. I hope you can help