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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
10 months ago

Re: Ea fc25 missing packs and content

@zschuck 

If you're absolutely sure your account wasn't actioned for anything and you played FC 24 more than once before July 31st, open a case with an advisor here to have them investigate this.

4 Replies

  • zschuck's avatar
    zschuck
    New Rookie
    10 months ago

    There is not an option to connect with an advisor or open a case. Come on EA, what goes on?!?! Can I just get my paid for and played for content?!?!?

    Where else can I file a ticket if there is not an option available on EAFC25 to connect with an advisor?!?!??!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    @zschuck 

    You need to choose the reason that best fits your issue. They don't all have options for contacting support. Some will lead to help articles.

  • I just spent 1.5k fc points that i got with fc 25 on the winter wildcards holiday pack and opened it. I got the walkout animation and saw the players in the menu where you can quick sell or put them on the transfer market. I click on the player pick in the back of the pack the game shows the loading screen and then kicks me out of the pack. None of the players are in my club and the fc points are gone from my account. How do i get either the players back or the fc points. Thx, xxPandafc

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