Request for Clarification – Permanent Ban on My Account

Hi EA Support,

I’m writing to request further clarification regarding the permanent ban placed on my EA account, which has affected my access to Ultimate Team and other game modes.

I last played Ultimate Team using this account via Xbox and more recently on PC (which I purchased around May or June 2025). In my final Weekend League session in June 2025, I reached Rank 4. However, shortly after that, I received a notification informing me that my account had been permanently banned.

I have already submitted an appeal, but it was unfortunately rejected. Since then, I have not received any further updates or a detailed explanation for the ban.

In addition to Ultimate Team, I also actively play in a Pro Clubs competition as part of a league. Due to this ban, I am now unable to participate in those matches, which has affected my commitment to the league and my team.

I’m attaching a screenshot showing the current status of my case. I kindly ask for your help in reviewing this situation again or advising me if there is any other step I can take to resolve it.

I’ve always played fairly and respectfully within the community and EA’s guidelines, so this situation is very confusing and frustrating for me.

Thank you for your time and attention.