SBC Rewards Got Stuck

Hi Everyone,

have you ever got issue like me, below details

i trade my players for SBC:

1. Grassgroot Greats Challenge 2
2. 87+ Campaign Mix Player

After trade my players, it is go to redeem page but it got stuck so the rewards didn't appear but my players gone

i waited for 12 hours, but no rewards appear

shared to you guys the screenshot of my page got stuck

anyone can help me?

thank you