Shame on you EA

So here's a sequence of events where EA show how little they care about their customers so stop buying their products because they literally show customers no respect and are frauds when it comes to retail rights. Any other retail business would bend over backwards to keep good customers. EA don't give a **bleep**, and it's proven by employing chat minions who have no power to help customers and can't even pass you to a superior in the case of customer dissatisfaction. Disgusting practice and one I certainly won't be silent about.

I purchased 18500 points, as I do every week, say whatever you want, it's my money.

The points didn't show on my account, so  I contacted EA to ask where they were. I was away from home so it was a rare occasion I was using my mobile to buy them. So I just thought something went wrong with my phone, but the money had been taken out my account.

The EA chat minion said they couldn't find any sign of a transaction, so I spent an hour proving to them sending them the transaction number and screen shots to prove I had bought 18500 points. Still she said she could see a transaction. WTF??

Then we realised I had accidentally purchased FC24 points because the images were so small and in no order whatsoever, trust me I have no reason to buy FC24 points as proven by my 99 rated team. I haven't played the game since FC25 was released.

So the EA chat humanbot said to open FC24 to see if the points were showing, so I did. And yep there they were. Then she said sorry I can't help you because EA won't transfer points, oh and the purchase was made through Sony so she can hep anyway!!! So contact Sony.

So off I go to talk to SOny, long story short, they said they won't refund because the points were on the game and if I hadn't of opened the game then I would just have a refund. So the advice from the EA minion to open FC24 to see if the points were there actually cost me my refund.

So I go back to EA and of course AGAIN I get told there's nothing they can do because they "have limited powers to solve issues". Of course I ask who I can speak to who does have some authority to actually help customers in any kind of meaningful way other than lip service? And they cut me off!!!

So I contact EA again and get exactly the same BS but this time with some sympathy as I've spent approx £950 in April alone. Yeah I have the money to, you can say whatever you want. But you'd expect that EA would care about a customer who spends that amount, I know other industries would bend over backwards to keep good customers, but not EA, they don't give a toss. It's shameful.

If the EA "agent" had given me the correct advice to go to Sony before redeeming the points instead of asking me to open the game to see if the points were there because SHE COULDN'T FIND THE TRANSACTION!!! Then I would have my refund and EA would've had my money anyway and I would still have my good will as a very profitable customer. 

But now I've no other option than to never ever spend money with EA again because it's not a two way street in any shape or form. And boy I can't wait to spend all my money with GTA6.

Well done EA for proving you don't give a **bleep** about customers, and especially those who spend way too much money with you. No wonder your company is tanking. Beware people, EA don't care.