Indeed they have, it was acknowledged MONTHS ago and they have done NOTHING about it, they have been completely and totally silent.
The fact, because of the reduced games that you praised them for, people are losing multiple levels of rewards has made them very, very upset, and EA has done NOTHING about it or even apologised on their social media (which, by the way, has not mentioned ONCE about the issue or that they are looking into it)
How many more people need to tell them before they actually something about it?