The matchmaking is broken

Last season I was one match away from Div 1 and now the season is coming to an end and I have dropped from div 2 to div 3 after six  losses in a row. I tell myself it doesn't make sense that the level is too high in a Div like this. I ask one of the players i faced which Div he is and he  tells me  he's in 1.

I cant get any progeress when the matchmaking is bugged.