They hacked me and got my account.

hey i want to preorder FC26 before 26/8 so I can get the icon in FC26, but you banned my account for the feature as well for the thing that I didn't do. you can check i live in Erbil, Iraq, but the guy used it, I don't know, somewhere far from my country. I want to play FC26 in my personal account, and if you guys solve the problem for me before 26/8