Forum Discussion

69Syrex69's avatar
69Syrex69
New Novice
9 months ago

Transfer Market Ban

I have some questions for anyone who can answer me.

I recently got banned from using the transfer market on FC25. I messaged the support team and even had live chats with two EA employees. The first EA Employee told me that the ban was not permanent and that all I had to do was just appeal the ban and I would get access to the transfer market again. The second said to me that they cant give me specific information on the problem but that the ban is not permanent.

Next I decided to message ea support and appeal my ban. The appeal was declined. I then decided to give it another go giving more information on the problem. again declined.

I believe I have been banned as i bought coins from third party websites.

Now im writing here to hopefully get some help. I am still as of today not allowed to use the transfermarket.

Here is what im trying to find out:
Will I be allowed access to the transfer market again during this current fifa?
If so, how/when will i be unbanned and be allowed access to the transfer market again?

How come EA doesn't strike down on all of the extremely popular YouTubers who promote the purchasing of coins. If it weren't for them I would not know about the ability to buy coins from third party websites meaning I wouldn't be banned. I was not aware that this was against the rules but now understand that its not ok. I'm right now just really demotivated to continue playing the game if I cant even buy cheap players that I will need for SBC's or sell players that I pack.

Kind regards

 

28 Replies

  • Strikkeklubben's avatar
    Strikkeklubben
    Rising Novice
    9 months ago

    Ok. Saying they are racist is a bit much. But i understand your frustration.

    Seems like they have the mindset that if you got in this situation then you are already guilty and there is no point in checking anything?

    Is it a automatic system that picks up on irregularitys then? I've never had more than 300 000 coins so i don't get why anyone would think i was buying coins or doing something like that. It should be easy to check?

    The policy they have state:

    • Ban: we’ll remove your access to a game, part of a game, or your EA Account for an extended period of time. We'll normally ban your EA Account due to repeated or extreme violations of our Terms of Service or Rules of Conduct. Account bans are typically permanent.

    How on earth is buying one player, repeated or extreme vialation?

     

  • o3rturk's avatar
    o3rturk
    Rising Novice
    9 months ago

    Their system or algorithm is definitely faulty. In football, the card values ​​are already clear and we enter into transactions where we can make a profit by seeing this, but both our account is gone and we have wasted a lot of time. They banned my div 2 account and they close the messages without even giving a detailed answer. They are also racist. Many people are even said to read messages according to the country.

  • o3rturk's avatar
    o3rturk
    Rising Novice
    9 months ago

    I was banned because they said I distributed coins like you, their system is wrong, I had 8.2 million money in my hand, I already earned 6 million from the Hansen card, finally I bought an eto card to make a profit, 3 for 2 million, but after this transaction they suddenly banned me, I objected 3 times saying I distributed coins, now there is a consultant who rejects whatever I write without reading it, I did not distribute coins, they ban me according to their own mind without giving any details, this is unfair, I hope someone files a huge compensation lawsuit against EA because most of the players who go here are forced to buy FIFA again because they are banned, this is how the company makes money

  • Strikkeklubben's avatar
    Strikkeklubben
    Rising Novice
    9 months ago

    isnthere anybody else with these insights to answer my questions?

  • EA_PulsarPlease read the post above, and also. The status on my case was recently set to "fixed". But there is no responce, no communication. WHat does it mean? Is it resolved? I still cant use the transfer market. Does it take time?

    Both reason and status on my "ban history" is blank. What does it mean?

    If you do not know, can you get me in contact with someone who does? Is that within your power?

    Also, sorry 69Syrex69 for highjacking your thread. It was conventient as the same topic was recently created instead of just creating a new post.

  • Strikkeklubben's avatar
    Strikkeklubben
    Rising Novice
    9 months ago

    ok, but what when that specialized team does not respond?

    I rarely sell players on transfer market, as i use them in sbc's, so i only earn money from rival/champion and squad battle rewards. I've hardly bought any players. But the thing that i think set this off was that i bought Delap 86, that fits perfect for the new striker evolution, on max buyout as he was the only one on the market, and he was put on the market about the second that i bought him. In other words I think I'm being punished for being lucky. But why is this enough to ban me? And should this not be easy enough to check?

    If they think that i used a bot or anything to buy him, i used the mobile app when i bought him. Should not that also be easy to check?

    Except for him and some players i bought for a cup, I've only used the coins I've earned on evolutions and I've never had large ammount of money. It makes no sense.

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    9 months ago

    I understand that you are looking for more information on account sanctions, but unfortunately, we cannot provide much detail on this public forum. We have a specialized team that handles such disputes, and they will be the ones to contact you regarding your specific case.

    Here are the steps you need to follow to reach them using the webform:  Get information about your EA Account lock, ban, or suspension  

    Please note that if your claim has been denied by the Terms of Service team, we are unable to lift the ban on your account and change the decision. 

  • I have also been transfered banned and I haven't even bought coins or anything. I don't get why I have been banned and i get no responce from EA whatsoever.

    Crazy annoying, there are evolutions I would like to do but i cant buy the players for them. How did you even find a place to chat with them?

    On "my ban history" there is'nt even listed a reason for my ban.