They have explained kick offs before. Since you don’t score every time and you can defend it it’s not a glitch. Everyone always says they want more manual defending like during kick offs.
Here is how to report cheaters.
While I wish they would balance offense passing and scoring is to easy. They also buffed pace to much defenders can’t keep up. They said the majority liked it in the refresh update news. They said they wouldn’t be changing anything in the next patch. So wouldn’t expect much balancing this late in the year. If anything they will continue to buff offense and nerf defense for easier passing and higher scoring games.
If you want to contact support it depends what your issue is rather you get chat support or not.
