Unfair sanction

Hi everyone,

I’m genuinely struggling and hoping someone here can help or offer advice.

I just had all my FUT coins wiped after being accused of violating coin distribution rules. I want to make it clear that I’ve never bought or sold coins, or used any third-party services. I’ve always played the game fairly — grinding FUT Champs, Division Rivals, and trading smart on the market by mass listing and flipping cards.

I also travel frequently for work/life, so I log in from different devices and locations. Maybe that triggered something? I even reported an issue on my account previously when a player card wasn’t behaving correctly. But instead of help, I ended up with a coin wipe and no detailed explanation.

EA told me the case is closed after two investigations, but I truly believe a mistake has been made. This has affected me deeply — I’ve lost hours of effort and a game I genuinely enjoy as an outlet in my day.

If anyone has gone through this before, or knows how I can escalate this beyond automated support, please let me know. Any help or visibility is appreciated. I just want a fair review.

Thanks in advance.