Re: FC 26 Unable to load information from the server

Console: Playstaion 5

Game: FC 26

Problem: Logging in to the game

When i tried to enter fc 26 it would send these messages. Spent about an hour trying to troubleshoot when i finally found out that temporarily turning off 2FA (Two factor authentication) was ultimately the solution. Seemed to be a problem between it, my EA account, and previously recognized accounts, like my playstation 5 account, not being able to comunicate, so like the google ai recomended i temporarily turned off the 2FA and it worked!

Constructive Feedback:

Instead off showing messages like «Unable to connect…» or «EA servers are down…», a more presise and sophisticated troubleshooting system built in to the game and spesific platform (PS5 in my case) would be way more effective.

To then display a spesific message like «2FA is having trouble recognizing or connecting to account. Try turning it off on your EA account in a web browser, and see if the problem persists», instead of having to troubleshoot through third parties like the google ai like i did.

It would save me and others a lot of unecessary time spent troubleshooting options, like restarting internet/playstation, deleting and redownloading game data etc, that have nothing to do with the actual problem, as none of these other reasons werent actually causing me problems as i could easily play other games online and my friend could login on his account etc.

Extra:

If everyone who has a problem in the future could also take the time to publish their situation, and also encourage the next to do the same it would solve future problems way more effectively and also maybe even have it fixed in that spesific game or anywhere else for that matter. So that it would in the end become a totally seamless experience ;)