Incorrect DNF Warning and Match Loss Due to EA Server Error

Hello EA Support,

I am contacting you regarding an issue I experienced in EA FC Ultimate Team.

I completed an online match and won. After the final whistle, instead of receiving my match rewards, I got the following error message:

"The EA Servers are unable to process your request at the current moment. Please try again later."

I pressed OK, and the game returned me to the main menu. When I entered Ultimate Team again, I received a Disconnection Warning, my Did Not Finish (DNF) Modifier was reduced, and it appears the match was counted as a disconnect even though I completed the match.

I did not quit the match or disconnect intentionally. The error occurred only after the match had already finished, which suggests the issue was caused by the EA servers rather than my connection

The server error message.

The Disconnection Warning that appeared immediately afterward.

Could you please investigate this issue and, if possible, restore my DNF Modifier and correct the match result?

Thank you for your time and assistance.

Kind regards,