Thank you for your response, but I think you are missing the main point.
I have already followed countless steps and submitted multiple appeals, yet every single time I receive what appears to be the same automated and generic response. Whether these replies are technically written by a human or not makes little difference from a player’s perspective when no specific explanation is ever provided.
What disappoints me most is not the ban itself, but what this process says about how players are treated. If I had genuinely broken the rules, I would accept the punishment. I am not asking for special treatment. However, being told to repeatedly follow the same process without receiving any meaningful explanation is not my responsibility as a customer.
I have spent both time and money on this game. I supported it financially, invested effort into building my club, and participated in events and progression systems. Yet when a serious issue affects my account, I am left going in circles with no transparency and no real communication.
The result is simple: in a matter of seconds, years of player effort and trust can be erased, while there is no visible human accountability on the other side. Ironically, the money players spend goes to real people, but when support is needed, players are faced with templates instead of genuine interaction.
I am not writing this because I expect a solution anymore. I am writing this because I want to express how broken this system feels from a player’s perspective. This experience has shown me how little value my time, effort, and financial support appear to have once a problem occurs.
At this point, I am no longer asking for anything. I simply will not spend money on this game again, and I will not be purchasing future FC titles. The ban is only part of the issue. The way players are treated throughout this process is the real reason I have lost confidence in EA.
