Wrongful Ban – No Evidence Provided, Automated Response Only.

Hello.

My account was banned on November 20 for an alleged violation that I did not commit. I immediately submitted an appeal, but the reply I received was a generic automated message with no explanation, no examples, and no evidence of any rule I supposedly violated. This does not meet even the basic standards of transparent decision-making or fair treatment.

I have now submitted a second appeal, because the first one was not reviewed properly. Every day without access causes real losses:

• 10–20 matches per day worth 500–600 coins each.
• Full weekly progression in Division Rivals and Champions.
• Daily SBCs, including 33 Gold players and 85+ upgrades.
• Subscription time that continues to run while I am locked out.

I have never bought or sold coins, players, or any other items on third-party websites. My entire club consists of first-owner cards obtained only from gameplay and rewards.

According to UK consumer protection principles, users have the right to:

• clear, accessible information about decisions affecting their account;
• fair treatment and non-automated decision-making when appealing an enforcement action;
• a transparent explanation of what rule has allegedly been broken.

None of these standards were met. Instead, I received a fully automated response with zero evidence and no human review.

This ban is clearly unjust, and the automated system has made a mistake.

I am requesting an immediate manual investigation of my case by a real person. Time is critical, because daily rewards, progression, and subscription benefits are being lost right now.

Case Number: #230039465

Please escalate this issue and review it as soon as possible.