Cheat accounts

Every time I play a match against this one particular club in squad battles in fc26 if we play to a draw and it goes to a penalty shootout and as soon as I win on the penalty shootout it automatically crashes the game it's happened to me twice now playing against the same club called NANTES US. 

I reported each time the game crashed after playing a match against this particular team twice to EA and there has not been any solutions even when I beat this clearly it's still crashes the game I do not get any points because it counts the match as a forfeit or no play and it gives this team and automatic three points for our win and a loss to me this is unfair and it's a cheat EA sports needs to do something about this account. Again the account's name is NANTES US