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Coollz's avatar
Coollz
Newcomer
14 hours ago
Solved

Account still banned after receiving Gameplay Integrity reinstatement email

Hi EA Community, I received an official email from EA Gameplay Integrity on March 7, 2026, stating that my account was incorrectly flagged and that I can now continue playing EA SPORTS FC™ as norma...
discussion
  • EA_QueenBee's avatar
    EA_QueenBee
    14 hours ago

    Hey Coollz​,

    Unfortunately we can't help with issues like this here on the forums. If you had an FC ban lifted, but you're not able to log in at all, then it's possible that there's a second, separate account ban on your account that's still active. For that I can only recommend that you reach out to our terms of service team again.

EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
14 hours ago

Hey Coollz​,

Unfortunately we can't help with issues like this here on the forums. If you had an FC ban lifted, but you're not able to log in at all, then it's possible that there's a second, separate account ban on your account that's still active. For that I can only recommend that you reach out to our terms of service team again.

  • Coollz's avatar
    Coollz
    Newcomer
    17 minutes ago

    Thank you EA_QueenBee​ for the suggestion.

    I checked my Penalty History, and there is only one ban on my account — not two separate bans as suggested.

    I have already submitted an appeal with the reinstatement email as proof, but the response still came back as banned.

    At this point, I'm not sure what else I can do through automated channels. Is there any way to escalate this to a human agent who can manually action the reinstatement?

    EA's own Gameplay Integrity team confirmed in writing that this ban should be lifted — the system just hasn't executed it.

    Any help would be greatly appreciated.

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