Hello,
My EA account is disabled in EA SPORTS FC 26 on PlayStation 5.
My Penalty History shows "No history".
When I submit a ban appeal through EA Help, no Case ID is created, nothing appears in My Cases, and I don't receive a confirmation email.
Could an EA Community Manager please check why my appeal is not being created?
Thank you.
Community ManagerHi Sang1912,
Sorry to hear you’re unable to submit an appeal.
If no Case ID is created, nothing appears under My Cases, and you don’t receive a confirmation email, the appeal likely hasn’t been submitted successfully.
Please first double-check that you’re signed in to the EA Account connected to the affected PlayStation account. You can review your linked accounts and order history to help confirm this, as the Penalty History tool will only show actions for the EA Account currently signed in.
You can check the appeal process here:
Check and appeal EA Account locks, bans, and suspensions
If you’re definitely using the correct account but Penalty History still shows no action and no case is created, please feel free to submit the case again through this webform, with as much detail as possible.
Unfortunately, we can’t review the account action or submit an appeal on your behalf from the forums.
I hope the support team can help get your appeal submitted successfully soon.
