Banned account

Thanks,EA_QueenBee​ . I also have some feedback on your choice of words in your response (not just you but other community managers as well). You often seem to want to play down the problem more than actually acknowledging it. This time the wording is "I know that sometimes they don't want to share the exact thing that caused a ban". The word "sometimes" minimizes and dismisses a huge problem into seeming rare and obscure. It is a dishonest choice of words, as the described practice is obviously standard practice and not at all limited to "sometimes". You then give a somewhat good reason for secrecy, "as that can help cheat developers refine their tools". However as many have pointed out before me, the balance is wrong and a lot of innocent players like myself have received bans, and further have been denied any fair appeal process.