Also mention to users that ban appeals are not truly taken seriously. You receive a generic automated response, and then the ticket is left open without any actual solution. There’s no real discussion, no way to provide evidence or explain your situation, even though a company this large should have systems capable of punishing only actual cheaters.
At the amount of money people invest into your game—and the hundreds or thousands of hours they spend—it’s honestly insulting to see legitimate players banned unfairly.
Go ahead and tell everyone how you’ve slowly removed almost all real customer support: from barely responding on X anymore, to live chat agents that feel like robots repeating scripted answers without providing any real solutions.
