Clarification Needed: FC 26 Ultimate Edition Pre-Order (Amazon, by Aug 26)

Hi EA Team,

I’m reopening this question because my previous thread has gone quiet, and I still haven’t had a clear resolution. Link to old thread: https://forums.ea.com/discussions/fc-26-general-discussion-en/clarification-on-fc-26-ultimate-edition-pre-order-rewards-amazon-purchase/12548905

I pre-ordered EA SPORTS FC 26 Ultimate Edition via Amazon before the Aug 26, 2025 deadline. The product page listed the standard Ultimate Edition rewards (ICON Player Item, additional Evolution slot, Season 1 Premium Pass, FC Points, etc.).

I’ve carefully reviewed EA’s own FC 26 disclaimers and terms, which state:

• The Ultimate Edition pre-order offer expires Aug 26, 2025 at 9:00pm PT.
• Redemption deadlines extend well into 2026 (e.g. Sept 26, 2026 for pre-order content, June 15, 2026 for FC Points).
• Nothing clearly says the game/code must be redeemed by Aug 26 — only that the pre-order itself must be placed by then.

However, in my last thread an EA representative pointed me toward a stipulation buried inside a PC-focused article, hidden within collapsible content. This wasn’t obvious at all, and it raises the question: how are console players supposed to find and interpret conditions that affect their eligibility when they’re tucked away in PC documentation?

My concern: Since Amazon hasn’t issued codes yet, how does EA verify that players who pre-ordered before Aug 26 are eligible for the ICON and Evolution slot rewards? Does EA take the Amazon order date as proof, or will players lose out simply because of delays in retailer distribution and misleading advertisement?

Questions:

1. Can EA confirm that Amazon is considered a “participating retailer” for Ultimate Edition pre-orders on console (as in previous years)?
2. If a customer ordered before Aug 26 but redeems later, will they still receive the ICON + Evo slot?
   I’ve read all the terms and disclaimers available on EA.com, and I can’t find anything that clearly contradicts my understanding — yet the hidden stipulation has caused confusion.

Please could this be escalated or clarified properly? Players need confidence that pre-ordering through Amazon still secures the advertised rewards.

Thanks for your time,