Constant Ultimate Team Disconnections Resulting in Unfair Losses and Warnings

I am writing to formally complain about a persistent and extremely frustrating issue I keep experiencing in Ultimate Team matches—constant in-game disconnections that are not caused by my internet connection, yet always result in automatic losses and warnings against my account.

As shown repeatedly during live matches, I receive the message “Connecting to Ultimate Team is not possible at the moment” and I am forcibly returned to the main menu while the match is still in progress. This happens despite the fact that my Wi-Fi connection is stable, tested, and shows no drops before, during, or after the disconnection. No other online services or games disconnect—only EA FC / Ultimate Team.

What makes this situation even more unacceptable is that EA then penalizes me:

• I am handed a loss, regardless of match status or score
• I receive warnings accusing me of intentionally disconnecting, which is completely false
• My record and progress are unfairly damaged

This is not only frustrating—it feels unjust and broken. Being warned and punished for something I did not do is extremely upsetting, especially when the issue clearly appears to be server-side instability or matchmaking/server handoff failures on EA’s end.

At this point, the experience feels hostile to the player. I am genuinely questioning why I should continue playing a game where:

• I lose matches I did not quit
• I am blamed for EA server failures
• My time, effort, and progression are wasted
• I am pushed closer to deleting the game entirely

This issue has killed my enjoyment of Ultimate Team and has left me angry and frustrated instead of entertained. I am asking for the following to be taken seriously:

1. A proper investigation into EA server stability and Ultimate Team disconnection handling
2. Removal or reversal of unfair losses and warnings tied to these disconnections
3. A fix to ensure players are not punished for server-side failures
4. Clear acknowledgment that this issue exists and is being addressed

Players should not be punished for EA infrastructure problems. Right now, the system is unfair, demoralizing, and broken.

I expect a meaningful response—not a generic troubleshooting script—because this issue is ongoing and has already damaged my experience with the game.