EA Support lied: faked my ticket status & refused to help!

Hey guys, I need to share this because I’m honestly in shock at how EA Support is treating us right now.

I was trying to get help for the completely broken Clubs mode. I spend a lot of time grinding my Division 5 squad in Ultimate Team and streaming my Clubs matches on Twitch, so having a major game mode just completely stop working is incredibly frustrating.

I opened a ticket (Case #239890975) hoping for a real answer. Instead of taking any responsibility, the agent straight up told me there is "No Fix Available". When I asked for some kind of in-game compensation for the broken product, they refused and literally told me in writing to go contact Microsoft Support to deal with it and get a refund.

But here is the most disrespectful part: right after the agent said goodbye and closed the chat themselves, they sneakily changed my ticket status to "Player Unavailable"! They faked the status to make it look like I was the one who stopped responding, just to protect their own metrics and hide the fact that they refused to help.

I’ve attached the screenshots of the chat (where they send me to Microsoft) and the fake ticket status.

Has anyone else experienced this? How is it acceptable for a massive company to refuse responsibility, send players to Microsoft, and then lie about the ticket? Really hoping a Community Manager actually looks at these screenshots and explains this.