Community ManagerSorry to hear about your canceled pre-order. The early bonus rewards are only granted for completed pre-order transactions made before the cutoff date. If your original transaction was canceled and you had to place a new order with a new date, this will affect your pre-order bonus. Unfortunately, this isn’t something we can change. Microsoft may be able to provide more details on why your order was canceled, as we can’t see that information on our end.
So why’d the 99 shot evolution go through to Fc 25? Just doesn’t make sense. I paid and now I’m not being properly compensated that’s the reality
My preorder cancelled even though I got the rewards for fc 25 there has to be a way to get the free icon
I had two different payment options attached to my account at the time of ordering back in July I received fc25 rewards for pre ordering, one of my credit cards expires my pre orders canceled without out notice and now I’m not eligible? Just making sure I’ve got this right? Separate question if this is how 26 is going to go can I get a refund now?
Also didn’t recover any of the pre season rewards from eafc 25 🤙
