I preordered ea sports fc 26 through the ea app on my pc. The game itself doesnt show up in my library but i have recieved all rewards for the fc 25 game. It even shows up in my order history but not in the library. I have tried many things such as restarting my computer and the app. I have also tried logging in and out and clearing the cache but nothing fixes the problem. Please Help.
exact same problem so dont worry if it happens to more than one person honestly nothing to worry about
Does it show up in your order history, because I've preordered and it doesn't even show up there
Yes, it shows up in my order history. It seems like the only place it doesnt show is in the library for me.
same, it is not showing in library too in my order history it is showing processing from last 48 hr. i applied for refund and again pre order it but still not showing in my library and my refund is also failed. if anyone know how to contact customer care. please help me i already lost my hard earn money
I have the exact same problem, order is still processing after 48 hours, the game is still not in my library. I literally pre orderer Battlefield 6 before FC26 and nothing went wrong with that purchase. I've never had this problem before with any other platform or game. You can't even use the EA App to open up a ticket any more and the fact that there is no direct way to contact support or customer service is just purely unprofessional.
I hope you are right.
