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CarlSchooba's avatar
CarlSchooba
Rising Rookie
5 months ago
Solved

FC 26 Not showing up in library after i preordered it.

I preordered ea sports fc 26 through the ea app on my pc. The game itself doesnt show up in my library but i have recieved all rewards for the fc 25 game. It even shows up in my order history but not in the library. I have tried many things such as restarting my computer and the app. I have also tried logging in and out and clearing the cache but nothing fixes the problem. Please Help.

  • Update: I pre-ordered on 30 July. After several unsuccessful tickets and a useless live chat, the item appeared in my library. Although the order still shows as 'in progress', I decided to check the library and found it there. I've attached screenshots. 

    I hope everything is sorted out quickly for everyone because the service has been disappointing.

96 Replies

  • griezmaroo​ you should contact them via live chat but you have to wait a lot, 4-6 hours, but eventually will get in contact with them

  • destrozadordept's avatar
    destrozadordept
    Seasoned Newcomer
    5 months ago

    i got the same problem too,i got the game on steam but no on EA APP,i talked with them but they just said "the problem its Steam,talk with them" 

    i hope it appears soon on my ea app,if u find a way to solve this reply my message please!!

  • I preordered last month and I still see it in my library. I have to preorder again after already paying, and it isn’t showing in my purchase history. Whether I purchased it or not, there is no transaction history. We need help, please. What can I do about it?

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