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Skoggel420's avatar
Skoggel420
Seasoned Newcomer
9 months ago

!HELP! Account got hacked (Lost a lot of coins)

So I was playing ultimate team a couple of days ago and I got off I had 300k and a very solid team, got on again today to play some games and i had almost no coins and lots of players missing.

Then I checked a lot of different things and saw multiple EVO players and untradeable players missing. I then saw the POTM la liga SBC was made but the player wasnt in my club. So i guess the hacker got into my account transfered my coins and destroyed evo players and untrades....

Can someone please help me to recover some of it....

I have attached a picture of the team i had and my team now....

Team before hack:

Current team (After i got hacked):

8 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hey Skoggel420​ sorry to hear that you are having issues but we are not able to help with account issues on the forums.

    Good news is that our live support team can assist and you can find all the info you need to get this sorted here

    Darko

  • MaxManus1004's avatar
    MaxManus1004
    Rising Ace
    9 months ago

    EA_Darko​  Your so-called live support is very hard to find. Your link just lead to a jungle of crap of this and that. You are even lucky if you are able to speak with your chat robot. The support you are talking about is just one of your many nonsense!

  • Skoggel420's avatar
    Skoggel420
    Seasoned Newcomer
    9 months ago

    They told me to go here and create this, so that the developres could see it? I have been writing with them all day and finding all the information needed, and then i get told to go here?

     

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Did they advise you to post a bug report here Skoggel420​?

    We are not able to assist with anything account related, if asked to post here due to an account compromise then you will need to speak with our team.

    Darko

  • Skoggel420's avatar
    Skoggel420
    Seasoned Newcomer
    8 months ago

    They told me to post in here to get help with recovering my lost coins and players, but i guess that was wrong.

    I have used the link you sent me yesterday and currently waiting for response. Do you know how long it will take? :)

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    8 months ago

    I can't give you a time frame Skoggel420​. It could be hours of it could be a day or more.

    The best thing I can suggest is to keep an eye on your email for a reply from the team.

    Darko

  • Skoggel420's avatar
    Skoggel420
    Seasoned Newcomer
    8 months ago

    I tried to get in contact with them for a couple of days now, still no answer.

    I agree with MaxManus1004​ the support team isnt really doing anything. If you chat with the live support, they cant help you with anything and when you make report on the website it takes really long time! I have seen a lot of complaints about it, not just in here.

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