Support Process Question: EA Help vs EA Forums
Dear EA Sports, I was advised by the EA Sports Support team (EA Help) to raise my concerns and issues with the game on the EA Forums, and I was assured that developers and relevant teams are active here. However, despite creating multiple posts outlining my concerns, none of them have been acknowledged by EA staff. I have worked in a corporate environment for over 25 years, and I must say that this level of communication falls well below the standard one would normally expect from a customer support structure. What I find particularly confusing is the process itself. EA Help, which is meant to support customers, redirects players to these forums to raise issues. Yet once customers follow that direction, it appears that no meaningful engagement takes place. From a customer perspective, this creates a situation where players are effectively moved from one support channel to another without their concerns actually being addressed. The only time I received a response was when a post included a three-letter word that apparently violated forum rules. That post received attention immediately, yet the actual concern raised in the post was not addressed in the response. This sends a rather unfortunate message that moderation is active, but meaningful engagement with the issues themselves is not. As a long-standing customer, this is disappointing. I have been playing EA football titles since the very first FIFA, well before the PlayStation era, and I have remained a loyal player for decades. Because of that, I find it difficult to understand why concerns raised by players here receive so little acknowledgement. I fully understand that companies must be careful when responding publicly. However, complete silence is also a response, and it is not a particularly reassuring one. If EA Help directs players to the forums, then the forums should function as a place where issues are at least acknowledged or discussed. Otherwise, the process risks appearing circular — players are redirected to the forums for help, but once they arrive, no help is provided. I would respectfully ask that this process be reconsidered, and that concerns raised here receive at least some level of acknowledgement from the relevant teams. I have earned badges and profile levels on this forum over time, but those are secondary. What matters far more is meaningful communication with the player community. Could EA staff please clarify whether posts raising gameplay concerns are reviewed and whether players can expect responses here? For clarity, could a member of the EA community team or moderation team please confirm whether gameplay concerns raised on this forum are reviewed by the development team, and whether players should realistically expect feedback or acknowledgement when such concerns are raised here? Understanding how this process works would be very helpful for players who have been directed here by EA Help. Thank you for your time and consideration.
Is Ultimate Team designed more as a monetization system than a football game?
I want to discuss the structure behind Ultimate Team rather than simply complain about gameplay. When you analyze the system logically, several layers appear that explain how the mode works. First, the economic structure. Ultimate Team is built around pack sales. Packs contain random rewards, and the best cards have extremely low probabilities. At the same time, the competitive environment pushes players to obtain stronger cards. Because of this, improving a team often becomes connected to opening packs or spending coins. Second, the power progression. Every few weeks the game releases new promos, special cards and upgrades. These cards are usually stronger than previous ones. Because of this power creep, cards that were strong a month ago quickly become outdated. Players therefore feel constant pressure to upgrade their squads. Third, the psychological design. The pack system uses random rewards, strong visual animations and limited-time events. This creates a reinforcement loop where players feel excitement when opening packs and urgency during promos. Time-limited content also creates fear of missing out. Fourth, the gameplay layer. Gameplay often rewards specific attributes such as pace or certain playstyles. Because of this, certain cards become part of the “meta”. These cards are usually the rarest or most expensive ones. When these layers are combined, Ultimate Team becomes more than just a football mode. It becomes a loop where players constantly chase better cards. So the real question is not simply whether the game is fair or unfair. The real question is whether the structure of the mode is designed primarily to encourage continuous engagement and spending. What do you think?
The delay makes it unplayable even with 10 and under ping.
I mean it’s so broken and I have so many of these screenshots.All because of the delay the goalkeeper seems to know where I’m going. Even one of the cheat/bot even predicted he would get 7 goals hence his game name was 7nil. You can see I have 10ms ping. It’s because our Australia servers get put everywhere around the world and I suffer. im so done with this crap. You can see the money spent but this game isn’t about skill. We are all now just beta testers for fc27 and EA just keep studding us over for there shareholders. I hate this company so much and now I hate this game even more. It’s exhausting and it’s not fun. I have deleted the game as none of my friends play and hate this crap so much. feel free to ban me you absolute moronic **bleep**. You ruined a game that I and friends played all the time. No one plays it. You have my details-ban me **bleep**. I couldn’t give a **bleep** anymore. Bunch of **bleep** crooks. That feel good! Now **bleep** off!
Up 4-0 and all of a sudden 4 goals scored by the opponent to win!
It can't be anything except scripted when going up by 4 goals only ensures the other team will score 4 goals in response. How can this happen every single game? How can I go up by 3 or 4 goals to zero. Only to have the team that could not do anything all of a sudden run my team in the last 20 minutes to score 5 goals in response. My passing goes to less than 50% and my defenders start creating a diagonal line allowing the striker to not be off sides every time they throw a through pass and they win the game. How does this happen in 4 games in a row? Then I win a game where the same exact thing happens in my favor. I get murdered in the first half down 4 goals. Now all of a sudden i can easily get by their defense and I go on to score 5 goals to win the game. Then the same thing happens again in their favor for a couple games. How is this not scripted? This can not happen in this great of a number and not be scripted. Sorry staff I can't not say this anymore. The game is scripting defenses to sabotage their own teams when you are winning by too much.
Lost every game since the latest update.
This has happened in the last three updates. As soon as the game updates I lost 10 out of 12 games. I usually get close to half the games won or lost. But after updates like clockwork I lose 8 out of 10 games. Its obvious that since the update everyone got a lot better.FC 26 Create-A-Club
I think a really good idea to make FC26 a bit more realistic is to add Kit sponsors to the Create-A-Club option. For example in the first season you get a contract offer from either a real Sponsor or a fake/made up one. And it would have a contract length plus some challenges you may need to achieve throughout the season. It would just make the Create-A-Club choice way better as I feel like it doesn’t really get much recognition. Also you already have things like the Beats Cup in pre-season and multiple of companies in add boards in a stadium so it should make sense if this isn’t possible.Clubs Player Performance Widget
Any reason this wholly disliked nonsense is back and seemingly has no setting to disable it like in previous versions? Top right hand corner, large intrusive banner with all the info you already have tucked away in small form at the bottom of the screen but with inane pop ups like GOOD PASS or TRY AGAIN. How do you disable this in EA FC 26? Was just a toggle in previous games i think...was a whole nonsense of deleting old files from fifa 22 in 23 and 24.
What happen to the game play?
i don't know its scripted or hack , The game is totally unplayable in Rival/ChaM this week, All opponent meet like 99 state boost. All my player can't move can't bring the ball forward , can't hold , every time the ball bounce back even i success slide tackle. Losing from Rival 3 almost to Rival 2 due to this , almost 50 game losing streak , EA r u nut ? what's ur anti hack for if u can't even stop all these hacker ? do u know there's hack/cheat selling on the market ? can u guys do something about this ? go google lavicheats , that's the best example for u ! if u don't wan to solve it , just disable ur stupid anti hack !