Support Process Question: EA Help vs EA Forums
Dear EA Sports, I was advised by the EA Sports Support team (EA Help) to raise my concerns and issues with the game on the EA Forums, and I was assured that developers and relevant teams are active here. However, despite creating multiple posts outlining my concerns, none of them have been acknowledged by EA staff. I have worked in a corporate environment for over 25 years, and I must say that this level of communication falls well below the standard one would normally expect from a customer support structure. What I find particularly confusing is the process itself. EA Help, which is meant to support customers, redirects players to these forums to raise issues. Yet once customers follow that direction, it appears that no meaningful engagement takes place. From a customer perspective, this creates a situation where players are effectively moved from one support channel to another without their concerns actually being addressed. The only time I received a response was when a post included a three-letter word that apparently violated forum rules. That post received attention immediately, yet the actual concern raised in the post was not addressed in the response. This sends a rather unfortunate message that moderation is active, but meaningful engagement with the issues themselves is not. As a long-standing customer, this is disappointing. I have been playing EA football titles since the very first FIFA, well before the PlayStation era, and I have remained a loyal player for decades. Because of that, I find it difficult to understand why concerns raised by players here receive so little acknowledgement. I fully understand that companies must be careful when responding publicly. However, complete silence is also a response, and it is not a particularly reassuring one. If EA Help directs players to the forums, then the forums should function as a place where issues are at least acknowledged or discussed. Otherwise, the process risks appearing circular — players are redirected to the forums for help, but once they arrive, no help is provided. I would respectfully ask that this process be reconsidered, and that concerns raised here receive at least some level of acknowledgement from the relevant teams. I have earned badges and profile levels on this forum over time, but those are secondary. What matters far more is meaningful communication with the player community. Could EA staff please clarify whether posts raising gameplay concerns are reviewed and whether players can expect responses here? For clarity, could a member of the EA community team or moderation team please confirm whether gameplay concerns raised on this forum are reviewed by the development team, and whether players should realistically expect feedback or acknowledgement when such concerns are raised here? Understanding how this process works would be very helpful for players who have been directed here by EA Help. Thank you for your time and consideration.
Clubs Player Performance Widget
Any reason this wholly disliked nonsense is back and seemingly has no setting to disable it like in previous versions? Top right hand corner, large intrusive banner with all the info you already have tucked away in small form at the bottom of the screen but with inane pop ups like GOOD PASS or TRY AGAIN. How do you disable this in EA FC 26? Was just a toggle in previous games i think...was a whole nonsense of deleting old files from fifa 22 in 23 and 24.
the game server
EA has changed my server to Southern Europe, even though the Middle East is far better for me. I want a way to change it. I've tried everything, but the only way I found was through apps that boost ping, which aren't free. I need a solution because I don't want to pay for game errors.DO NOT CONNECT TO THE SERVERS
My EAFC 26 won't connect to EA's servers. I've already reinstalled the game twice, cleared the cache, restarted the Wi-Fi, tried a wired network connection, restored network settings, changed the DNS, and nothing works. Any solutions? I've tried everything, even deleting my profile, nothing worked.Something wrong with game
This game is probably the worse 1 to come out most people leaving the game its not fun anymore we where promised change and they would listen even had a whole ad campaign about it which should be looked into for false advertising then ontop of that no complaints department just a bunch of mods on here more bothered about the magical 3 letters so they can ban the company is becoming a jokeCan this get any worst
Since when can a game get worst than fc 25 well this can, passing stull rubbish, gameplay still rubbish, players dont make sense with rating, 93 keeper is worst than a bronze keeper, a bronze is 2x faster than a 94 rated player with 95 pace make that make sense ea either fix this or u lose so many people which makes u loosing money which we all know that thats just what u want as thats all you care about you dont listern to the players and you just make the games **bleep** all ea games are **bleep** get a **bleep** grip and fix itHacking in FC 26
Hi, incase you may not be aware, there is a really serious bug a minority of players have been abusing in Rivals and Champions games. in which you join a game and the opponent "hacker" adds dummy players on your team rendering all players not usable. You may recognize this as your team having white arrows. This is something I have been frequenting at least once in every day I play FC 26. So this situation is getting out of control. Attached images/proofs. Please get this sorted at the game level so that no one can abuse this, and also punish the player in question. "21_szk_21" Best
