They're in an endless cycle of listening to the content creators/scammers and actual players
They try to appease one group, annoy the other and then backtrack, and repeat.
All they have to do is ban content creators, and everything will be fine
At this point I don't even believe they are trying to make the game good. I know that they earn more off of pack sales when players are frustrated.
I find it pretty amazing how the Dev team can make the game quite as bad as it is now, so if their goal was to make the game frustrating, then mission accomplished. Unfortunately the gameplay is so crap I won't play it in its current state.
But there is also the possibility, that the Dev team are just untalented and this is the best they can do. A lot of talented people have left EA, and those left behind haven't exactly blown the world away with the quality of their work.
