I'm not sure about that because the guy that processed my request changed the topic of my appeal and then closed it as fixed, yet he tells me if i think my sanction is a mistake i got to appeal to ToS team through the link. I'm stuck in a loop and i'm unable to appeal. I can't even see a status other "fixed". What am i doing wrong?
This is the mail i got a while ago:
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| | Hi blacklizard9000, | | | | | | | | | | | | | | | | | My name is Ferg, and I am part of the Customer Relations department here at EA.
I'm contacting you regarding your General Data Protection Regulation request to inform you that we are working on your Subject Access Request (SAR).
I have processed your request, and our Privacy team will email you once the requested data is ready.
In order to preserve EA trade secrets, we do not include any data relating to our detection systems, game protection logs, or other similar data.
If this request is due to a Terms of Service (TOS) sanction on your EA account, please know that a SAR will not affect the sanction.
However, if you think the sanction was a mistake, you can appeal the decision following the information in our help article below.
https://help.ea.com/en/articles/security-and-rules/locked-banned-suspended-accounts/
If you have any other issues or questions that we can assist with, please contact us at help.ea.com. | |
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Community Manager
