Permanent Ban Appeal – Platform Error & No Cheating – 9-Year Clean History

Case Number (if available): #237355975

Dear EA Support,

I am writing a new appeal through this webform because my previous case was closed without addressing critical evidence.

I have owned my EA account (ID: MRKMZ80, email: [edit: email address removed]) since 2017. It has a completely clean history. I have never cheated, modded, exploited bugs, or violated the User Agreement in any way.

1. I play exclusively on Xbox – cheating is impossible without modification.

I use a standard, unmodified Xbox console. Cheating on Xbox requires hardware modification or jailbreaking, both of which trigger immediate console bans. I have none. No unauthorized software, no modded controllers, no exploits. This alone proves I am not a cheater.

2. Your own system initially logged this ban under PC.

I have never owned or played FIFA on PC. This platform mismatch proves the detection system flagged activity that was not mine. Either it was a false positive, or my account was accessed without authorization. The ban is based on an error.

3. If this ban relates to match disconnections:

I live in a region with severe, ongoing internet instability. I am forced to use DNS and proxy services just to maintain basic access. My IP address changes constantly, especially when my router restarts. I frequently disconnect from matches – these are involuntary network issues, not intentional quitting, win trading, or stat padding.

4. My account has a 9-year clean record.

I have invested time and money into this account legitimately. I am a loyal EA customer, not a cheater.

I respectfully request a manual investigation of:

· The exact flagged activity (date, time, platform)

· The platform mismatch (PC vs Xbox)

· My login history to confirm Xbox-only usage

I am ready to provide any proof needed: Xbox purchase history, console screenshots, or identity verification.

Thank you for your time and fairness.

Sincerely,

Parsa Kamizi