Forum Discussion

Jonese92's avatar
Jonese92
Seasoned Novice
7 days ago

Rivals FUTTIES Tokens

Claimed the weekly Division Rivals rewards, but an entire week's worth of tokens were permanently deleted because my weekly cap was already maxed out.

The game gave me absolutely no warning, pop-up, or alert stating that my cap was full, or that claiming the rewards would destroy the tokens. I am far from the only person experiencing this. The EA Forums and community platforms have many identical complaints from players caught in this exact scheduling trap. Hard-earned progression should never be deleted silently due to a complete lack of basic UI communication.

Please check my account logs and restore the lost tokens.

Add an in-game warning prompt to stop players from claiming rewards when their token cap is full, if you can manage to do it for the objectives surely its not too difficult to do it for rivals.

Issue global community compensation for all players affected by this unannounced reset schedule mismatch or remove the cap giving players a chance to earn back what they have lost.

discussion
gameplay discussion

6 Replies

  • SmokeyJoeSr's avatar
    SmokeyJoeSr
    New Veteran
    4 hours ago

    I had the exactly same thing.

    EA should inform its players that there is NO POINT continuing to play Rivals games for tokens when the cap has been reached.

  • SmallElli's avatar
    SmallElli
    Newcomer
    5 hours ago

    One week later there still isn’t any UI warning and the exact same thing happened to me 🤦‍♂️

  • EA_Hux's avatar
    EA_Hux
    Icon for Community Manager rankCommunity Manager
    7 days ago

    I understand, the UI should display the information better to prevent this problem.

    This is why we passed on the feedback to the team. We cannot guarantee a fix.

    The token system is relatively new so it will for sure be improved in the future.

  • siveisanoob's avatar
    siveisanoob
    Rising Adventurer
    7 days ago

    They won't return anything. I even went to customer service to complain, and the guy said they would look into the issue because a lot of people were complaining about it. That was last week, and I'm still waiting. 

  • Jonese92's avatar
    Jonese92
    Seasoned Novice
    7 days ago

    Thank you for the reply, but this response does not address the actual issue.I did not deliberately choose to claim these rewards over the limit. The core problem is a complete lack of basic user interface communication and player choice:No Warning: The game provided absolutely no in-game pop-up, alert, or warning stating that my token cap was currently at 1,000/1,000 before the rewards were processed.No Choice to Defer: The system did not give me an option to back out, cancel, or hold the rewards. The moment the menus loaded, the system automatically processed the claim into a locked cap, instantly deleting a full week's worth of my hard-earned progression.Telling me "keep in mind the limit is 1,000" is unacceptable when the game's own design actively forces the player into a trap without a single warning confirmation screen. It is impossible for a player to manage a cap safely if the game deletes the content before allowing them to back out.I am requesting that this case be escalated to a senior manager or specialist team. Please restore the tokens that were deleted due to this forced UI oversight or compensate.

  • EA_Hux's avatar
    EA_Hux
    Icon for Community Manager rankCommunity Manager
    7 days ago

    Hello Jonese92​ 

    I completely understand your frustration. Losing hard-earned tokens because of the 1000 token cap can be annoying

    We've made sure the feedback has been passed on to the teams.

    In the meantime, keep in mind that the limit is 1000 and it reset every week. (we won't be able to restore the lost tokens or offer a make good)

Recent Discussions