Unauthorized purchase made by Son
I cannot believe i have had to put this on here... I have tried live chat numerous times but this is where they are pointing me... My son who has autism has made 19 transactions that i did not autho...
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You shouldn't have to explain about your Son's condition twice. I understood it on your first comment. The point is, you have a problem and you don't seem to be getting any help whatsoever from EA. I honestly believe a lot of our posts do not get looked at, unless rules are broken. Surely there must be someone who can help ? Good luck.
Yea it is not ideal. I do actually have some good news! A customer support agent on the live chat called Michael F has been super helpful.
He himself has not refunded me but he has been so helpful with his answers and i actually do believe he has tried his best! he has said that a customer relations team will be in contact and we should be able to come up with a solution. I will keep this page posted as i want this to serve purpose for other people who have similar issues. Overall the experiance has been bad but i would be very happy if this does atleast get resolved
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