Unauthorized purchase made by Son
I cannot believe i have had to put this on here... I have tried live chat numerous times but this is where they are pointing me... My son who has autism has made 19 transactions that i did not autho...
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My son is at fault however he isnt like you and me. He doesnt understand money due to his condition. so a small lapse of judgement has costed me £400 which ofcourse he shouldnt have been able to in perfect world scenario but thats it. wouldnt be dealing with EAs lack of support had this have not occured in the first place
My point was that the money he spent on fake ingame currency was needed as a real world currency. which is a little more important wouldnt you think?
Also not sure how them refunding 1 purchase for you is relevant in the slighest to this situation
I'm sorry, I really, really am, but this is NOT a small lapse in judgement
You allowing your son access to your credit card is a HUGE laps in judgement.
Furthermore, and I know you're going to hate this, they shouldn't refund you at all because if they do, all you are doing is going open the floodgates with similar complaints from anyone who spends a lot of money and doesn't get what they want from the game.
Unlike you, I bet the other chap didn't open any packs or spend the currency, so EA refunded him I bet your "son" spent all the FIFA points, which is why they will tell you "sorry about your son, but no refund for you"
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