Transfer Market Access on Companion App and further

Hello EA Support,

I received an email stating that my account has temporarily lost access to trading on the EA SPORTS FC Companion App due to communication through an unofficial or modified client.

I have never used bots, autobuyers, automation, trading tools, modified clients, or any third-party software. I only use the official EA SPORTS FC game and Companion App.

Shortly before receiving the email, I logged into the Companion App while connected to my workplace network. This network may use a VPN, proxy, or shared public IP, but I did not intentionally use any VPN or third-party tool.

I also checked my EA Account Penalty History, and no penalties are shown.

Could you please review my account and confirm what caused this restriction? I am also concerned whether this could affect my account or Transfer Market access in FC 27.

Thank you.